Privacy Policy

PDPA-ready WhatsApp Business

Privacy Policy #

Effective Date: 22-09-2025

Last Updated: 22-09-2025

1. Introduction #

This Privacy Policy describes how Atlas Data Network ("we," "our," or "us") collects, uses, and protects your personal information when you use our WhatsApp booking service ("Service"). We are committed to protecting your privacy and ensuring compliance with Singapore's Personal Data Protection Act (PDPA) 2012.

2. Information We Collect #

2.1 Personal Information #

When you use our WhatsApp booking service, we may collect:

  • Name and Contact Information: Your name, phone number, and WhatsApp ID
  • Booking Information: Appointment details, service preferences, and special requests
  • Communication Data: Messages exchanged through WhatsApp
  • Usage Data: Information about how you interact with our service

2.2 Automatically Collected Information #

  • Device Information: Phone number, device type, and operating system
  • Message Metadata: Timestamps, message IDs, and delivery status
  • Technical Data: IP addresses, webhook logs, and system logs

3. How We Use Your Information #

We use your personal information for the following purposes:

3.1 Service Provision #

  • Booking Management: Process and manage your appointments
  • Communication: Send booking confirmations, reminders, and updates
  • Customer Support: Respond to your inquiries and provide assistance
  • Service Improvement: Enhance our booking system and user experience
  • Regulatory Requirements: Comply with Singapore laws and regulations
  • Legal Obligations: Meet legal requirements and court orders
  • Dispute Resolution: Resolve disputes and enforce our terms of service

4. Information Sharing and Disclosure #

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers #

  • WhatsApp/Meta: To facilitate messaging through WhatsApp Business API
  • Hosting Services: To maintain and operate our booking system
  • Payment Processors: If applicable, to process payments securely
  • Law Enforcement: When required by law or legal process
  • Court Orders: To comply with valid court orders or subpoenas
  • Emergency Situations: To protect the safety and security of individuals

4.3 Business Transfers #

  • Mergers and Acquisitions: In case of business sale or merger
  • Asset Transfers: When transferring business assets

5. Data Security #

We implement appropriate technical and organizational measures to protect your personal information:

5.1 Technical Safeguards #

  • Encryption: Data transmission is encrypted using industry-standard protocols
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Secure Storage: Personal data is stored in secure, encrypted databases
  • Regular Updates: Security systems are regularly updated and monitored

5.2 Operational Safeguards #

  • Staff Training: Employees are trained on data protection principles
  • Data Minimization: We collect only necessary information
  • Retention Policies: Personal data is retained only as long as necessary

6. Data Retention #

We retain your personal information for the following periods:

6.1 Booking Information #

  • Active Bookings: Retained for the duration of the booking plus 30 days
  • Completed Bookings: Retained for 2 years for customer service purposes
  • Cancelled Bookings: Retained for 1 year for record-keeping

6.2 Communication Data #

  • WhatsApp Messages: Retained for 1 year for service improvement
  • Customer Support: Retained for 2 years for quality assurance
  • Tax Records: Retained for 5 years as required by Singapore law
  • Legal Disputes: Retained until resolution plus 1 year

7. Your Rights Under PDPA #

As a Singapore resident, you have the following rights regarding your personal data:

7.1 Access Rights #

  • Request Access: You can request access to your personal information
  • Data Portability: You can request a copy of your data in a portable format
  • Correction: You can request correction of inaccurate information

7.2 Control Rights #

  • Withdrawal of Consent: You can withdraw consent for data processing
  • Data Deletion: You can request deletion of your personal data
  • Opt-out: You can opt-out of marketing communications

7.3 How to Exercise Your Rights #

To exercise your rights, please contact us at:

  • Email: admin@atlasdata.com
  • Phone: +65 62261819
  • Data Deletion Instructions: [Follow our step-by-step guide here](/data_deletion_instructions)

7.4 Data Deletion Process #

For detailed step-by-step instructions on requesting data deletion, please visit our [Data Deletion Instructions Page](/data_deletion_instructions). Here's a summary of our data deletion process:

  1. How to Request Deletion:
  • Email us at admin@atlasdata.com with your deletion request
  • Include your full name, contact information, and approximate booking dates
  • Use subject line: "Data Deletion Request - Schedulo"
  1. Data Deletion Process:
  • We will confirm receipt of your request within 24 hours
  • Data deletion will be completed within 7 business days
  • You will receive a confirmation email once deletion is complete

8. International Data Transfers #

Your personal information may be transferred to and processed in countries outside Singapore, including:

  • Meta/WhatsApp Servers: For WhatsApp messaging services
  • Cloud Service Providers: For data storage and processing

We ensure appropriate safeguards are in place for international transfers, including:

  • Adequacy Decisions: Transferring to countries with adequate data protection
  • Standard Contractual Clauses: Using approved contractual safeguards
  • Certification Schemes: Ensuring recipients meet data protection standards

9. Cookies and Tracking #

Our service may use cookies and similar technologies:

  • Essential Cookies: Required for basic service functionality
  • Analytics Cookies: To understand service usage and improve performance
  • Functional Cookies: To remember your preferences and settings

You can control cookie settings through your browser preferences.

10. Children's Privacy #

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy #

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • WhatsApp Message: Sending a notification through WhatsApp
  • Website Notice: Posting a notice on our website
  • Email Notification: Sending an email to registered users

Your continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Information #

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Atlas Data Network

38 Maxwell Road #02-01 Airview Building

Singapore 069116

Email: admin@atlasdata.com

Phone: +65 6226 1819

Data Deletion: Visit our [step-by-step instructions page](/data_deletion_instructions)

13. Complaints and Disputes #

If you have concerns about how we handle your personal data, you can:

  1. Contact Us Directly: Use the contact information above
  2. File a Complaint: Contact the Personal Data Protection Commission (PDPC) Singapore
  3. Seek Legal Advice: Consult with a legal professional

PDPC Contact Information:

Personal Data Protection Commission

10 Pasir Panjang Road #03-01

Mapletree Business City

Singapore 117438

Website: https://www.pdpc.gov.sg

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This Privacy Policy is governed by Singapore law and complies with the Personal Data Protection Act (PDPA) 2012.

If you have questions about this policy or our data practices, please see the contact section above.